Category: Production Updates

Hey y’all, Andy here with the Nov 2023 Production Updates. For past updates, make sure to check out our blog.

Some of the info we’re sharing here may refer to stuff we talked about in the October update, so feel free to read the last update if you haven’t yet.

This one is a super long update so…..enjoy.

We found a guinea pig

A few weeks ago (I was away), someone (I think Jen) saw a guinea pig run around in the parking lot and living under the shipping containers we have in the back. Eventually, we were able to capture it. What we suspect is someone let it go for some reason.

It appears that everyone has appointed it as the new CEO, and the team is looking for another guinea pig to keep it company (perhaps as the CTO?).

Moving

As we mentioned in the last update, we’re moving! Moving has already started and we are working on putting in new plumbing and electrical. We should be getting a truck to move most of our stuff in the first week of November.

Because of the move, we may need to put shipping on pause for 2-3 days. We are working on planning this currently and we’ll put a note on the website when this will be the case.

There will be a video coming out soon so keep your eyes peeled!

LongMill MK2 Production

LongMill production continues to go smoothly, with most machines shipping out within a day or two, and the same day for Beginners Kits.

LaserBeam Production

LaserBeam also continues to move along smoothly. We are currently working on building a new batch and parts are trickling in.

Vortex Rotary Axis Production

The Vortex Rotary Axis continues to ship within a few days from stock. However, we are down to our last 30ish units. We are currently in production for the second batch, and expect to restock on another 300 units around the start of December. There may be a chance that lead times may increase once we run out of stock.

CO2 Laser

So it’s been a big passion project for Ikenna to develop a CO2 laser. For those who don’t know, Ikenna is the guy who developed the LaserBeam.

One of the main downsides of using diode lasers like the LaserBeam is that they are limited to how powerful they are, and thus limited to what and how thick of material they can cut. For context, while the LaserBeam offers a 7 watt optical output, most CO2 lasers can put around 40 to 100 watts of cutting power. A

CO2 lasers that exist on the market have some things we believe need to be addressed to make the technology more accessible to hobbyists. I won’t get into too much detail in this update, but look out for a video from Ikenna and Daniel soon that covers details about the project, as well as a survey coming to help us make some design decisions for the project.

Sienci Router

We’ve continued to work on the design for the Sienci Router. Thank you for everyone who participated in the survey to provide us feedback on the features and designs.

One of the things we’ve been working on deciding over the last few weeks is the communication interface for speed control of the router, because at this current time, there are several different protocols used in hobby and industrial CNC controls, but the ones that we are addressing are RS485, PWM, and 0-10V analog.

GRBL, the firmware that the LongMill and many hobby CNCs run on, uses ATMEGA 328/Arduino hardware to do the motion control and run the functions of the machine. While this isn’t confirmed information, I suspect that GRBL-based machines primarily offer external control for peripheries like spindles and lasers using PWM because the hardware offers the support. PWM is basic, simple, and is generally fairly reliable for this type of application.

However, from my experience, while PWM is the primary interface for laser control, it’s rare to find on VFDs. More commonly, there is an analog voltage input, so in a VFD with a 0-10V range, sending a 5V signal would run the spindle at 50% of the rated speed. A lot of users plug their PWM signal into the analog input (which isn’t the proper way to do things), because the electronics in the VFD can sometimes average out the duty cycle of the PWM to a voltage. You can read a bit more about it in this previous article.

We also have been looking at different motor options and designs, some of which are here.

Spring Loaded Anti-Backlash Nuts

We have now started manufacturing of the T12 Spring Loaded Anti Backlash nuts! Thank you to everyone who participated in our open beta of the T8 Spring Loaded Anti Backlash Nuts. We are also finalizing the design for the second iteration of the nut.

We are expecting production for the T12 nuts to take about 4 weeks. We’ll put out an update for everyone on the status and when they will be available for sale.

Roughing End Mills

We just received our first batch of 1/4″ Roughing end mills and are working on testing and checking the new design. For a little info, we wanted to make an end mill specifically designed for cutting guitar blanks. Cutting guitar blanks comes with a couple of unique challenges. The first is that guitar blanks are typically around 1.75″ thick. Most 1/4″ bits are usually designed to cut around 1″ to 1.25″ thick material, which means that most standard bits have trouble cutting through 1.75″ material from a single direction. The solution to this is to make a longer end mill, but longer end mills present a new challenge, which is that the longer the bit is, the more deflection is in the tool.

To get around this, we’ve made some specific design choices. First is to make the end mill stronger, we’ve gone with a 3 flute design, which means that there is more material in the flute area to give strength to the bit. The second is to add a serrated “chip breaker” edge to the flutes, which helps shear chips apart and prevent them from clogging up in the cut.

Overall we believe that this will be a great tool for guitar builders in general. And we also think that this will be a great addition to CNCers working with thicker materials.

We are currently doing testing and expect to have this available for sale in the next week or two so keep your eyes peeled!

Wanna see our video where we make a guitar body? Check out the video below!

AltMill

We are continuing to work on the AltMill. This project was put on pause since we had a lot of work we needed to get done in building our production and processes for the LongMill, as well as due to lack of space in our current workplace. Now that the LongMill has become more mature as a product and we are moving into a larger space, we feel its a great time to revisit the AltMill project. You can read about the initial launch here: https://sienci-upgrade3.cospark.io/2021/09/10/going-bigger-announcing-the-development-of-the-altmill-and-extended-versions-of-the-longmill/. We have just placed an order for the main linear motion parts and expect to have the rail manufacturing starting in the next week or two. Our plan is to build around 50 machines as a small test batch and build a larger batch based on interest.

For the uninitiated, the AltMill is our foray into larger format CNC machines using linear guides and ball screws. We are starting to work on forming the basis for upper-range CNC machines, while still keeping our core values of value and ease of use for hobbyist and small-scale production. These first units will have a 4×4 foot working area and offer an upgrade to the current LongMill. Prices are expected to be around $3000 to $4500 depending on the configuration.

We don’t have exact timelines yet, but I expect to see our first prototype units being built in the start of 2024.

SuperLongBoard

SuperLongBoard development continues to move forward. Chris will be putting out an update soon specifically for the SLB, so make sure to watch out for that. Progress feels like two steps forward, one step back sort of situation. Because the board is a lot more complicated than before, we’ve found that changing different parts of the board which depend on each other can cause things to change in other areas.

Additionally, the hope was that the second version of the controller would be our final version of the hardware, with features only needing to be implemented by updating the firmware. However, we’ve found a couple of mistakes and certain changes and improvements we can make to improve the board.

Brazil Trip

This past October, Leandro (our marketing manager) and I went to Brazil. Just for a bit of background, we were invited by one of the Canadian trade commissioners to do a trade mission in Rio Grande Do Sul, a southern province known for manufacturing. The goal of the trip was to establish relations between Canadian and Brazilian advanced manufacturing. We went to represent our company and the Canadian government and make connections with different organizations and companies in the region.

It was an amazing experience. One of the things that we got to do was visit and tour several large factories, including Randon, Tramontina, and Marcopolo, which are multibillion-dollar companies that employ tens of thousands of employees. There were a couple of takeaways that all the companies shared.

• An emphasis on doing as much in-house as possible, with different departments that focus on making tooling, molds, robotics, and more for production, rather than outsourcing to other companies. Additionally, they have their own financial institutions, educational facilities, medical centers, and hospitals on the grounds where employees can get further support from their companies. I feel that this makes sense because of the scale of each company, and it is more efficient and effective to specialize their needs to the environment and employees that they have.
• High volume production of commodity or commonly used items. Because all of these companies make products on such a large scale, they need to focus on making products that people use a lot of. For example, the Tramontina factory produces 20,000 pans and pots per day. Because they make so many and have the resources to optimize their manufacturing, they can make the pans cheaper than basically any company just starting out. This protects them against competition since other companies won’t be able to produce at the scale and efficiency they can.
• The process for production and the departments are the same regardless of how big you get. In our company, we have people who work specifically in packing, engineering, QA, and customer service, to name a few. We need these different areas because it encompasses all of the different tasks that a company needs to do. In a larger corporation, it’s still the same, just at a larger scale. I think that once the company gets larger, the growth of certain departments, such as management and engineering, doesn’t grow linear compared to production and labor, because the products that are being made are the same, and you only need to scale certain areas to produce more.

I believe that there are many ways to take some of the things we saw and learned from this experience that we can apply to our own company as we continue to develop.

And also, the bbq in Brazil is incredible. Will return again soon!

Hey everyone, here are the Oct 2023 production updates!

Ok so the marketing team asked me to do this in a video format, so enjoy.

Moving

A few months ago, we signed a lease on a new building a few minutes up the road on 120 Randall Drive. This space is not just double in square footage (around 8000sqft to 15,000sqft), we also get double high, 20ft ceilings, which will allow us to store a ton more materials as well as open up the possibility for new development space to help us build new products.

We now have full access to the building, and are starting some construction to outfit the space and get things moved over. Look out for an invite for housewarming in the next few months!

LongMill MK2 and Extension Kits

Production for LongMills and Extension Kits continues to move along smoothly. Shipments for these orders are generally shipping same day or within a few days.

We’ve recently made a small change to the laser-cutting process for the steel plates by switching to nitrogen from oxygen, which has shown to improve the quality of the cut edges on our parts. We expect the quality of the coatings and threading on tapped holes to improve because nitrogen reduces the impurities found on the edges of cut parts.

We don’t see a huge difference at this stage between the two different processes, but as we continue to work our way in processing all of the parts, we’ll be able to compare our QA reports to see if there is an improvement.

We’re also working on reducing our reliance on the 3D printing farm by experimenting with injection-molded feet. At the scale we are printing now, we believe that the cost of injection molding will save us money in just a few months.

We did run into a small issue where the manufacturer applied the finishing for inside the part rather than on the outside. As you can see in the photo, the outside of the foot is shiny, rather than a matt finish. The manufacturer is currently working on refinishing the molds so that they will look in our opinion, better for the next batch of samples.

In other news, we are also working on improving the quality of our lead screws. In the previous batch, we ran into a lot of issues of bent screws, so we started looking for some alternative suppliers.

This lead us down a pretty deep rabbit hole because we found that there are a lot of different types of threads and standards, some of which are country dependant. At this stage, we’re focusing on making the screws backwards compatible so that they are functionally the same as before.

Additionally, we believe that we can make the finish of the screws smoother, which may also lead to smoother motion and less wear and friction on the nut.

LaserBeam

LaserBeam orders are shipping out consistently and we have stock ready to ship. We are currently restocking some of our parts over the next few weeks.

Vortex Rotary Axis

We have now cleared the queue for the Vortex Rotary Axis for the pre-orders. We now have them in stock and can ship them within a few days. We only have around 70-80 units left, so make sure to grab one before we run out!

Production for the new batch is now underway, and we expect Batch 2 of the Vortex to be ready in about 3 months.

Sienci Router

Thank you for everyone for participating in our survey. If you haven’t participated and would like to, please check out the Sienci Router Survey which will help us learn more about what our users are looking for in a new router.

For the uninitiated, we’ve recently embarked on a new project exploring the possibility of building our own router or spindle system. Here are some reasons:

• The Makita RT0701 which is the most popular router used in hobby CNC machines have gone up in price, and may continue to increase in price.
• More people are reporting issues with the Makita RT0701, such as the bearings overheating, button breaking, and the speed dial losing its tension.
• There are no inputs to allow PWM speed control, unless you use a VFD and spindle combination
• Routers are loud

Our goal is to:

• Provide an alternative to the Makita RT0701 of a similar form factor so that it can be easily installed in place of it.
• Incorporate controls that allow on/off and speed control using gSender or in gcode directly, same as a spindle
• Improve the longevity and reduce noise
• Improve efficiency, power, and allow for a wide variety of bit sizes to be used

Additionally, we may incorporate features such as:

• Grounding through the bit, so that touch plates and bit setters can be used without needing to attach a probe to the bit or collet.
• Easier mechanism to change bits

There were a couple interesting things we found in the survey:

• While we assumed people would comment that they wanted more power from the Makita, we found that most people were satisfied with the power that it already provided
• We also assumed people would be more interested in using 1/2″ tooling, but it appeared it was not a feature a lot of people didn’t find useful
• Another very popular request that we didn’t include in the survey initially was an easier way to change tools, such as an auto tool changer.
• The majority of respondents told us that they would budget between $300 to $500 for a new router or spindle system, which is higher than we expected.

At this current time, we are in progress of researching some different motor options, as well as exploring different motor control options to validate that the basic functionality of the router can be produced. Once that is complete, we will be working on developing the mechanics and structure of the router. There is no set timeline yet, but I expect that we’ll likely have something ready to share by the end of the year.

Some interesting things we found:

First is a comparison of running the Makita without a fan, which means basically ripping out the one in there already. We found that there is a decent change in volume at higher speeds. In practice, it sounds quieter as well because the frequencies coming from the fan is more perceptible (lower pitched) than the other parts of the motor.

Johann also mentioned that he found NSK bearings in some routers and CW in some of the new Makitas we were taking apart. The hypothesis is that during the pandemic, there may have been supply chain issues with getting NSK, so Makita used CW in production instead, which coincides with a larger number of bearing failures or overheating issues that we’ve seen happen in the past year.

SuperLongBoard

SuperLongBoard beta testing continues.

We recently received the newest version of the prototypes, which we expect to be put into production after validation. We now have 25 boards we are working with to complete phase 2 of beta testing.

Here’s a video of us testing the macro buttons, which allow the user to program a specific code or function into the buttons themselves, rather than just start, pause, and stop, which is hardwired into the current control board. In this case, it’s being used to move the machine to a specific position to assist with getting the machine out of the way for changing tools and materials.

We have received the version 2 of the SLB early last week and have been doing our internal testing before we prepare them for use. Here’s a bit of an update (this is the email I sent to the beta testers earlier).

– V2 has a couple of components that had issues and we are manually replacing parts and updating the design. This is minor surgery but a bit tedious working with small parts. We were hoping to start sending out the V2 version at the end of last week, but we are shooting for end of this week and the start of next to have the first 3 boards ready.

– The development team are working on testing and implementing features, listed in the attachment below. This is an excerpt from the main development notes we have. Thought I would share so you guys know what to look forward to them. Some have already been implemented but not tested.

– We also have a newly designed case that we are 3D printing and assembling, which allow you to install the case to the rail of the machine, or on the table or in another place. We are starting production of it now, which will be made from aluminum and acrylic. We should be getting them in Nov-Dec.

Chargeback/Fraud Instance

We recently ran into an issue with someone having placed a few orders for LongMills on our site using different aliases and charging the orders back after they had shipped. It appears to be done using stolen credit cards, but we are looking into this further.

Although this happens very rarely, it is a part of business that we can’t avoid. I just wanted to mention this to warn people to be cautious if they run across any LongMills for sale, still in the box, that seems suspicious, especially in the Montreal area…

Hi everyone. It’s September, and we’re going into my favorite time of the year, the autumn. We have quite a few updates for this month.

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LongMill and Extension Kit Orders

Production for LongMill and Extension Kit orders have continued to move smoothly. We have very short lead times at the moment and most orders should ship within a few days, if not on the same business day.

We have received the controllers that we were waiting on last month and we expect them to last until the end of the year. Other parts are in stock and we hope to have shorter lead times over the next few months.

We also recently launched the Beginners Kit, which was designed to help package everything we believe someone getting started with CNCing should get. The idea was to be able to:

1) Package everything so that it offers a one-stop package for CNCing

2) Allow us to pre-pack a number of kits and ship them out within the same day or next day

3) Improve our efficiency in packing and shipping kits

This is an experiment to some extent for us, since our production team wanted to see if we can streamline our process. As a way to pass along some of the savings, we have been offering $100 for each kit as an incentive.

Interestingly enough, at this moment, we still have about a 50/50 split on Beginners Kit orders and regular machine orders. We’ll continue to see if we see any new trends here.

LaserBeam Orders

LaserBeam orders continue to move out slowly, and most are shipping within a few days.

Vortex Rotary Orders

We have continued to ship around 40 to 50 units per week and are expecting to complete the queue in the next 2 weeks. We are advising customers that the wait time is expected to be around 3-4 weeks, but I expect that after a couple of weeks, we expect the lead times to reduce.

We are nearing the end of the first batch of the Vortex Rotary Axis, with around 100 units left in stock at the time of writing. We are currently working on wrapping up this batch and have started manufacturing parts for the next batch.

We have started to see people using the Vortex in the wild! We are thrilled to see these new results.

Additionally, the gSender team has continued to improve the experience of using the Rotary mode on gSender. We are expecting a new version of Edge to come out in the next week or so. You should continue to see new resources and projects available for the Vortex on our Resources, and we are currently working putting out a few project videos and tutorials on Youtube soon, so make sure to subscribe to stay on top of that!

T8 Spring Loaded Anti-Backlash Nuts

Another recent launch was our T8 Spring Loaded Anti-Backlash Nuts. We saw a common issue with the LongMill was getting the correct tension on the original nuts, and some beginner users were making the mistake for overtightening their nuts and causing them to bind.

The idea for spring loading them was to make them self-adjusting, so that the user doesn’t need to touch them after they are installed. You can read the full article for more information.

We have continued to test our production nuts, which have overall worked well. However, we have noticed that to improve their long-term ability to reduce backlash, we can increase the force holding the arms together to further reduce backlash and allow for more variability of wear over time.

Currently, we are working on some new ideas using spring steel clips and circlips, as the size constraints of the nut create some limitations on the size and shape of the nut we can make.

Additionally, we’ve gotten a lot of feedback where people are also interested in a T12 version, and we are currently working on a design for this as well.

In the next few weeks, we’ll be sending our surveys to our users to gather feedback.

SuperLongBoard Beta Testing

We have installed two SLBs with beta testers last week. One with Ian, who has a Onefinity, and Ed, who has a MK2 LongMill. The objective for the beta testing is to look for issues that we might have missed in the use or design, do real-life comparisons between the old and new board, and do real-life durability and performance testing.

We had really great results with testing on Ian’s Onefinity, which was our first installation. His former setup used the original LongBoard. Once we installed the new controller we noticed a couple of new improvements.

• – We were able to increase the max feedrate from around 8000mm/min to 16,000mm/min
• – The noise and hissing on the motors were significantly reduced

There are currently two issues that we are expecting to resolve in the second version of the prototype expected to arrive in the next 1-2 weeks.

• – Wiring is not good for the homing switches, causing them to disconnect. The new plugs on the new version should eliminate this
• – Powering on the 24V side before the computer signal can cause an error with the way that the MCU communicates with the drivers. We are expecting this issue to be resolved in the new board as well.

Since this is our first-hand experience with working with our electronics on a different machine, we’re excited about the possibility of offering the SLB on other hobby CNC machines.

For Ed’s testing, we also noted these improvements:

• – The responsiveness and sensitivity of the touch probe has improved, which we believe is because the processing speed of the MCU is much faster, and so it takes less time for the touch to be detected.
• – While inconclusive if this makes a difference, but we noticed that the inductive sensors with the original board were flickering at times, whereas the new controller showed the lights to be on bright. We suspect that because the power coming to activate those sensors are coming from the power supply instead of the computer, we should expect the reliability of the homing switches to improve. We tested the homing sequence and they both work
• – We were able to increase the feedrate from 4000mm/min to 6000mm/min
• – We were told that on the original board, turning on the vacuum and running the board on the same circuit would cause a disconnection. We tested the new board while sharing a circuit, and found that it did not have a disconnect.

We are also working through an issue where a skew in the y-axis causes binding at rapids (about 4mm of skew). We think that this may be caused by a few things:

• – The skew itself causes more stress on the machine, so the motors are over-torqued.
• – Since Ed is using the old version of the power supply which is rated for 10A, rather than 12.5A, the board needs more power.

Based on the motor tuning done by Andrew and his team, we are running the motors at around 3.5A peak, which is about 20-30% higher than the default setting on the TB6600 on the original boards. This means that if all motors draw power at peak simultaneously, the board could be drawing around 14A.

We have replaced Ed’s power supply with a higher-powered one and are continuing the testing.

After the testing, we found several different things that we can improve on, and Chris and the rest of the technical development team are making changes and updates to the gSender and firmware to add more features and improve the performance and settings on the board.

Assuming all goes well, we hope to have the new boards available near the end of the year.

Hamilton Woodworking Show

After a long hiatus due to COVID, we are coming back to the Hamilton Woodworking Show! Make sure to come join us, where we’ll be showcasing the LongMill, LaserBeam, and the Vortex! The event is on Oct 20 to the 22nd.

We’ll also have a few Beginners Kits available for sale so you can come check out our stuff and go home with a machine.

Sienci Router

Another new project we’ve started working on is our own router/spindle! The idea is to build something to replace the very common Makita RT0701 router with something similarly compatible. Although the Makita RT0701 is a very good option, we felt like there were a couple of areas that we could improve such as:

• – Control over the speed with connecting with gSender
• – Durability
• – Precision
• – Noise

We’re still in the early stages of development, so we’re still trying to decide on what sort of features and functionality we want to see in this new product.

We don’t have a specific timeline yet for this product, but we aim to have something available at the start of next year.

Want to provide us with feedback on what you want to see in our development? Please fill out the survey below, or use the link (https://forms.gle/LwLu7ydBKBnNcmDt5)!

Last week we wrote about a port strike that was going on in Vancouver that was looking to impact the delivery times for our control boards and rotary axis parts. I’m happy to share that the strike has been resolved. However, the ports are still backed up and we are expecting some delays in receiving the rest of our materials.

In the meantime, we’ve ordered another batch of controllers to be produced and shipped rush in the case the delay for controllers causes a major delay in delivery times for pending LongMill orders. We expect this batch to be ready in around 3 weeks.

As we shared in the last update, while we don’t have an exact timeline on when the parts will arrive, we are optimistic that our shipment will be one of the first to be on its way toward Toronto as our container has been unloaded from the ship and is waiting in the railyard. Additionally, since we’ve been approved for ERS (express rail service), which prioritized our cargo first, we expect that this shipment will arrive before the rush order for additional controllers will arrive.

That being said, we still are not sure of the overall impact of the strike, and the backup order should allow us to continue production in the case that delays extend. We’ve received word that parts for the Vortex are already on the way and are expected to arrive end of next week, and we are still waiting for word about the controllers now we have received confirmation that we will receive the controllers around July 28th.

If you are waiting on a LongMill order to ship, please check https://sienci-upgrade3.cospark.io/order-status/ for more info.

Due to a major strike happening in ports on the west coast, some of our shipments coming in from overseas have been delayed. This affects the arrival time of LongBoard controller and certain parts for the Vortex Rotary Axis.

We’ve communicated with our shipping companies who have assured us that our items, due to the timing of the arrivals, are in the railyards awaiting to be sent by train. Thankfully, this puts as one of the first shipments to start moving once the strike ends, but we do not know how long the strike will last.

Based on our research and communication with shipping companies, there is a lot of pressure to resolve the strike, as it is estimated by Canadian Manufacturers and Exporters that the strike is disturbing $500M in trade per day, and creates the potential to damage trade relations with overseas companies.

We are optimistic that the strike will clear soon, and since we are currently in a slower period for shipping, that the impact will be limited. However, we would advise customers to expect a 2-3 week delay for new LongMill orders which require the LongBoard. In the meantime, we are working on alternative methods to get more control boards to continue shipping and production, and we will be pre-packing orders in advance as we wait for the boards to arrive.

The Vortex Rotary Axis is now being assembled and prepared with the parts that we currently have on hand and preparing everything in advance before our last few parts arrive. We continue to keep our set expected shipping date for late-July or early-August.

We will put another post out once this situation resolves and we are closely monitoring the situation. We will reach out to any customers with orders affected by the strike directly.

Hey everyone, happy July!

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In general news, we’ve done a few things in the past few weeks:

• A new batch of end mills have arrived from our manufacturer and are being packed. New bit packs should be restocked by the time this post comes out
• We’ve officially signed all of the paperwork for our new office. This means we’ll start moving in August 2023 with partial access. Starting October 2023, we’ll have full access.

Content Insight Survey

Hey guess what! We just passed our 7000th subscriber on Youtube! If you didn’t know, we make tons of how-to, assembly, and tutorial videos on our channel.

Our team wants to keep making amazing content. If you want to help us figure out what we’re doing next, make sure to take our Content Insight Survey, which will help us understand what content you like and what we should be focusing

https://docs.google.com/forms/d/e/1FAIpQLSeDnCmhtGyHiGcHjle54Rbs8bT8OokMTe3MPa22pOjxpPFOBQ/viewform?usp=sf_link

Vortex Rotary Axis

The Vortex Rotary Axis was launched on June 1st! We now have about half of the batch accounted for, interested customers can still get on the pre-order. This launch was probably the smoothest product launch we’ve ever had. Although some customers weren’t able to make a purchase right at the time we opened up orders due to some website caching, after we had that cleared up, the rest of the day was pretty uneventful. I just want to thank and congratulate everyone who worked on this project as all of the prep work, testing, and resource development that went into this product made sure we had a smooth launch.

Production for the Vortex Rotary Axis has been ramping up, as we get things made up and printed for shipping in late July. We’ve now received most of the parts for the Rotary Axis, and the last remaining parts we are still waiting on are expected to be ready in the first week of July.

There has also been a substantial amount of resource development done for the Vortex, some of which is now being uploaded to the Vortex Resources. You won’t see everything on there yet much of it is in draft form, we are getting everything ready and set up for launch.

LongMill and Extension Kits

We continue to have fairly short lead times on LongMills, however, we are running low on control boards which may increase lead times for some customers. We expect to reach the end of Batch 8 in August, and have around 270 units left in stock. Pending delivery of new control boards, lead times are expected to be 1-2 weeks, but could extend later this month to +3 weeks. Once we receive the new control boards, we expect lead times to go down again.

Lead times are expected to be short for the time being, but lead times may vary a bit depending on how quicky we can get a few kinks resolved including:

• We are running low on controller board parts, and we are expecting to restock in the first or second week of July
• Some rails from production are twisted out of spec. We are currently shipping rails that are within spec, and are waiting on replacements to be made.
• Some poor threading on T12 Delrin nuts means we are making replacements currently. We expect them to be completed in the next 1-2 weeks, but we don’t expect this to be a bottleneck since we still have quite a few in stock.

We are working hard to get ready for the busy season coming up this fall, which means doing lots of pre-packing, restocking and prep!

We have a few other things coming down the pipeline, but this is all for today. Make sure to stay tuned for the next update.

Happy June everyone. I am sure the rest of the team shares this sentiment when I say we are enjoying the sunnier weather.

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You can also read last month’s production update here: https://sienci-upgrade3.cospark.io/2023/05/01/may-2023-production-updates/

LongMill and Extension Kit Orders

As we go into the summer season when things start to slow down in terms of orders, we’ve been catching up with the rest of the queue. We also increased staff to speed up our packing. We now have a turnaround time of just a few days. There are a few items we are running low on, such as the Delrin Anti-Backlash nuts and the v-wheels, but our new order should be arriving in the next week or two.

The past half year has been pretty busy, as this is the first time since August/September 2022, or almost 9 months that we’ve been able to get caught up. Even though it seems like a really long time for us to get caught up, during this time, we also experienced orders nearly double over the last few months, which means we’ve been playing catch up.

May has historically been the slowest time of the year for us as well, but we expect things to start to ramp up significantly in August. You can see the trends below.

Last month in May, we mentioned our extrusion die being damaged unexpectedly. The silver lining to this however is that with the fresh die, we are getting better tolerances across the length of the rail. For those not familiar, extrusion dies have to be replaced over time once the die wears and the profile changes shape to enough of a degree that the extrusion it produces is not of the correct dimensions. This means that the quality of the new Y rails should be slightly better than before.

A recent batch of T12 lead screws has arrived, with half of them being out of spec. Due to bends in the screw, we’ve been working on a way to straighten them out. Although in the long run, our priority is to make sure that they are straightened by the manufacturer, due to the large number of bent screws, we wanted to figure out a way to fix them if possible. We expect to receive the full batch of lead screws in the coming weeks, so we’ll have stock available.

While we have some QA issues to tackle, since we have parts stocked up, we expect to be able to go through our existing parts for the time being.

This lull period will allow us to divert energy into the production and assembly of the Rotary Axis, as we expect to see parts start to arrive this month.

Parts for Batch 8 continue to trickle in, with a significant number of parts slated to arrive over the next two months.

We are at the last third of machines in Batch 7, and we expect to go into Batch 8 around August 2023.

LaserBeam Orders

New LaserBeam orders are shipping generally within 2 weeks, but usually faster.

Vortex Rotary Axis

Preorders for the Vortex Rotary Axis will be available for pre-order on June 1, 2023 at 1PM Eastern Standard Time and is expected to ship in August 2023. All important details can be found in this article.

We are expecting parts to start arriving in the coming weeks, and we are prepping assembly and QA for the Rotary units. We’ve started receiving production, and we are expecting the last batch of parts to complete production around mid-July.

Price increase on Makita RT0701 Router

Due to price increases from our supplier earlier this year, we’ve increased the price for the Makita RT0701 from $150CAD to $165CAD.

Shipping Holdups from UPS from Canada to the US

We have now obtained our US EIN number and set up an entity in the US to help facilitate shipments from Canada to the US. Over the last few months, we’ve generally seen fewer holdups, but they are still occurring. Once we get everything set up, we hope that number will drop to zero.

We just set up US bank accounts so that we can also start setting up payment processors in the US. Although for most customers this probably won’t make any impact, this means that we can save on some banking and cross-border fees that happen due to the fact we are doing everything through our Canadian banking network.

There continues to be a bit of friction setting this up, since there are a few extra steps, such as setting up a physical mailing address that can forward mail to us to Canada, learning about the US tax system, and fixing some technical issues with our payment processor as we switch over.

Here is your May 2023 Production Updates. For all news and updates, please see our Blog.

Just as a reminder, if you’d like to get these updates as a weekly email newsletter, please subscribe here: https://sienci.us13.list-manage.com/subscribe/post?u=720f140325aaa668a8aa09916&id=e18d59a085

Resource and content development

I’m excited to share that we’ve recently hired two new technical writers and resource developers and a second videographer to help continue to bring awesome instructions, troubleshooting, projects, and content to the community and our users! Some of the things our new team members will be working on include:

• Creating tutorials and projects
• Writing and improving information in our online resources
• Additional involvement in the online community, through our social media and forums
• Helping create documentation for new products
• Sharing more news about our company and the amazing things we’re working on

We hope that by continuing to share our information, knowledge, and wisdom of hobby CNCing, we’ll continue to make CNCing more accessible for everyone. For more info about why resource development is important to us, please check out this article.

LongMill and Extension Kit Orders

In April, last month, we ran into some part shortages for the Y-axis rails due the extrusion die getting damaged unexpectedly. This pushed back production by about 2 weeks while the broken die was remade. We have received the rails and have been able to ship a large number of machines. We also ran out of the front and back steel feet for a few days, but we have also received a new batch last week as well. We believe that we should be able to ship most of the units with a turnaround of 4 weeks, better than the 5-6 weeks we promised, but we expect to run out of T12 lead screws in the next coming weeks, so we will continue to have a 5-6 week lead time listed on our product page in case there are delays in receiving our next batch.

Otherwise, although we have had to pause shipping at times, we have been continuing to deliver within the promised times for our customers. Additionally, we have recently brought on a few new staff to help continue to bring lead times down.

I should note that due to the high volume of orders we are processing, we are finding that on some days, due to space constraints of the truck picking up orders, some items may need to wait for the next truck to ship. Since we are trying to clear the backlog, it’s a bit slower than usual, but we expect things to ship out without delays once we get caught up.

Our engineers have been working on a few new projects to help improve the productivity of production in a couple of different areas. One notable update is with our tapping setup. We do hole tapping in several different areas, including with the ends of the rails and several of the gantries and feet that make up the LongMill. With our original setup, we used a tool to tap each hole individually. However, our engineers are trying a few new ways to tap several holes simultaneously with a special jig by essentially driving multiple tapping heads at the same time. With each batch needing tens of thousands of holes tapped, we expect these new tools to greatly speed up the tapping process.

LaserBeam Orders

A new batch of laser drivers recently arrived at the shop and we are currently processing our queue. We expect to have the rest of the pending orders cleared by this week. We expect to have a fairly short lead time of around 2 weeks going forward based on part availability.

SuperLongBoard

We’ve had an overwhelming response to the SuperLongBoard, with over 400 survey respondents. If you didn’t read the full article, you can check it out here. Thank you, everyone, for your support!

Based on the results, it’s very clear to see that our users are very excited about this massive upgrade to the LongMill and for the future of the hobby CNC industry.

Our team and team and Expatria continue to work on the development of the board. We don’t have any major updates yet, but a few things we’re working on include:

• Enclosure design
• Compute module integration
• Testing and QA jigs

Rotary Axis

We are reaching the final stages of rotary axis development. We have now placed orders for just about all of the parts and are waiting for things to ship. Our gSender development team has now implemented rotary axis functionality in the Edge version (our beta, experimental public version of gSender for internal and external testing). You can learn more about the release here: https://forum.sienci.com/t/gsender-hal-rotary-support-early-alpha/8462.

Additionally, are currently fine-tuning the homing sequence for the rotary axis which will allow the machine to self-home, zero, and align the rotary axis, which is unique to any rotary axis system in the hobby market.

Our team, primarily Daniel and Johann have been vigorously testing and fine-tuning the Rotary Axis over the last few weeks with some amazing projects and results.

We expect to have launch dates, interviews, pricing, and new content to come out soon in the next 2 weeks so make sure to stay tuned!

In today’s production news, please welcome Kelsey’s (our office manager) latest creation, a healthy baby boy.

Hey everyone, here are the production updates for this month.

For all news and updates, please see our Blog.

Just as a reminder, if you’d like to get these updates as a weekly email newsletter, please subscribe here: https://sienci.us13.list-manage.com/subscribe/post?u=720f140325aaa668a8aa09916&id=e18d59a085

We’re moving (soon)!

In the last update, we talked about our search for a new home. Well, I’m excited to share that we’ve signed a new lease! Our new home will be a few minutes away from our current space in Waterloo, but offer double the square footage plus much higher ceilings, allowing us to store a significantly more amount of material.

At this time, there are a couple of moving parts the most important being that the current tenants occupying the back half of the building until October. Although we’ll have access to the front half of the building in the coming months, we won’t be able to fully set things up without access to the back space and the loading docks.

To allow for some transition time, we’ve extended our lease in our current building til December 2023, so that we don’t have to move everything all at once.

Update on customs hold-ups for US customers

I’m happy to mention that for the most part, the number of shipments that are being held up has decreased. We’ve made some changes to our documentation which seems to have been helping with the situation. We’ve also been working on finalizing the registration of our US corporation to help facilitate orders going to the US. There were some conflicting information and changes to the plan for establishing a US entity that caused this to drag further than we wanted, but we’ve finally started with the next step in the registration that would allow us to get our own EIN and TIN numbers.

After this step, we’ll still need to work on a couple of other things, such as US tax compliance and banking-related stuff, but I am sure we’ll figure each thing out over the next month or two.

LongMill and Extension Orders

Production on LongMill and Extension orders have been a bit up and down as we running low of certain parts needed for the 48×30 machines. At this current time, we are waiting on a new batch of Y axis rails to arrive. Due to the extrusion die being damaged during handling, the rails are still in production. Machines are expected to continue to ship on schedule at 5-6 weeks but shipping rates might not be consistent week to week.

There have also been a few design changes to the ACME locking nuts and couplers that will be reflected in the latest version of the LongMill. The new design helps reduce the chance of rubbing on the support bearings on each end of the machine lead screw. We’ll have the new documentation go live soon. This should help alleviate some of the issues that customers have at start of assembly where they have a binding in one of the axis.

Earlier this year, we hired a couple of new people for the packing team, but we’re still working through catching up.

LaserBeam Orders

We’ve received a new shipment of parts and are expecting the queue for the LaserBeam to be complete in the next week or two. We are currently in the middle of new production for the driver boards, which are expected to finish in a few weeks. We are keeping our lead time estimates to 4-6 weeks, just in case we run out of any parts, but for the most part, we expect orders to ship sooner than that.

Rotary Axis

Production for the rotary axis kit is now underway, with parts for the first 300 units in production. We are working on finalizing the details for the electronics and software, and expect to have a pre-order launch available in the next few weeks. While initially, we were planning to integrate an off-the-shelf rotary axis kit into the LongMill, we’ve decided to fully design the rotary axis from scratch. We found that integrating an off-the-shelf solution would be a reasonably fast and affordable way to set up a 4th axis, there were a couple of compromises we didn’t want to make, such as the form factor, ease of setting up a mounting solution to the wasteboard, and the ability for us to integrate certain features of the rotary axis, such as a way to home and probe off the rotary that would be difficult to accomplish without significant modification to the original design.

There are more details to come, but we feel that the new rotary axis allows for the same type of projects but in a much more user friendly and compact design.

Also if you haven’t seen it yet, check out our debut of the rotary axis in our 2023 April Fools video!